Each year, Veeam has a Customer Satisfaction Survey to gage the satisfaction levels and get the opinion of customers about Veeam products. We also identify strengths and weaknesses in the services we provide with this survey. Our most recent survey was administered from January 2015 to February 2015. I’d like to share some key results and meaningful metrics here.
Demographics of the survey
We collected 1,100+ responses from active Veeam customers from all over the world. The geographic areas of respondents include:
49% from Europe, 32% from North America, 9% from Asia, 7% from emerging markets and 2% from Latin America
Respondents held a number of roles, including 63%, who were IT managers or IT administrators.
Respondents worked at companies with a wide range of revenues, including:
84% at SMBs, 4% at mid-market companies and 11% at enterprise businesses
Veeam’s 2014-2015 Net Promoter Score
How likely is it that you would recommend Veeam to a friend or colleague?
This question reflected customers’ loyalty and willingness to recommend Veeam’s products to others. The index, which represents overall customer’s satisfaction, is called the Net Promoter Score (NPS) and usually ranges from -100 to 100.
For the last several years, we’ve observed a declining trend on average NPS for the IT industry, from 33.6 in 2012, to 23.1 in 2014. At the same time, this latest survey shows that Veeam’s index grew by 15 points compared to 2014:
When evaluating Veeam’s NPS for 2015, 69.9% of respondents gave Veeam 9 or 10 points out of 10, which was a clear measure of Veeam’s high performance though our customers’ eyes.
Top 5 most important features and functionality
We asked our customers to list their top features in Veeam Backup & Replication™. According to the received data, there was a shift in customer priorities between 2014 and 2015. While Agentless Application-Aware Processing was selected as the most important feature at 41% in 2014, this year, Instant File-Level Recovery and Support for VMware vSphere and Microsoft Hyper-V shared first place and second place at 24% and 23%, respectively.
Below is the list of top five most important features & functionality in Veeam Backup & Replication in 2015.
Infographics
The number of companies that switched to Veeam in 12 months has reached whopping 50,000. Five years ago, we could only dream about this number! This Veeam infographics helps to understand the meteoric rise of customer satisfaction rates.
I also want share some great quotes from our survey report, which I personally found to be the most interesting:
- “Veeam is a great product that makes it fun to be a sys admin!”
- “As an IT professional for the last 15 years, I've had the opportunity to work with many a backup solution. Hands down, Veeam Backup & Replication is the one solution that actually delivers what is promised. It Just Works!”
- “Veeam is the only decently functional backup solution I can afford, lucky for me it's brilliant.”
What are the top features in Veeam’s products to you? Which do you find the most important? Leave your comments below or contact us on Twitter at @Veeam.
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